
Frequently Asked Questions
What is my Personalized URL and Login ID?
What is my Personalized URL?
Your personalized ID is the name you select to precede ".HousingTrendseNewsletter.com (i.e. http://xxxxxxx.HousingTrendseNewsletter.com) which is the URL of your enewsletter.
What is my Login ID?
Your Login ID is the same as your Personalized URL which you will use to enter your Administrative Area, http://clients.housingtrendsenewsletter.com
How do I change my Personalized URL i.e. "http://xxxxxxxx.housingtrendsenewsletter.com"?
Email support at housingtrendsenewsletter@frogpond.com with a subject line "Change URL" along with 3 choices of URLs you would like.
How can I change my Login ID?
Your Login ID will automatically be changed if you change your Personalized URL.
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How do I make any changes?
What changes can I make to my Housing Trends eNewsletter?
Your name displayed next to my photo
Your email address
Your address
Your office phone
Your preferred phone
Your fax
Your company name
Your photo
Your password
How do I change my contact information?
- Visit http://clients.housingtrendsenewsletter.com
- Enter your Login ID and PASSWORD, then click "LOGIN" button
- Once logged in, view the left menu called "Control Central"
- Under "Your Information" section, click on "Contact Information"
- Change any information you wish and click "Modify" button.
How to I change my password?
- Visit http://clients.housingtrendsenewsletter.com
- Enter your Login ID and PASSWORD, then click "LOGIN" button
- Once logged in, view the left menu called "Control Central"
- Under "Your Information" section, click on "Account/Login Info"
- Change the password and click the Modify button to save the new password (password must be between 8-12 characters)
How do I change my name displayed next to my photo?
- Visit http://clients.housingtrendsenewsletter.com
- Enter your Login ID and PASSWORD, then click "LOGIN" button
- Once logged in, view the left menu called "Control Central"
- Under "Your Information" section, click on "Account/Login Info"
- Change the name is the Display Name box and click the Modify button to save the new name
How do I change my personal photo?
- Visit http://clients.housingtrendsenewsletter.com
- Enter your Login ID and PASSWORD, then click "LOGIN" button
- In the Control Central menu on the left of the screen, click on Photo.
- Click the Browse button to locate your saved photo
- Click the Modify button to save (Note: The Required photo dimension is 132 x 167 .gif format)
If I make changes to my contact information with my local association/MLS, will that also update my Housing Trends eNewsletter?
No. The contact database for Housing Trends eNewsletter and for your local association/MLS are separate, so updating one will not update the other.
Can I change the graphics or other items within the Housing Trends eNewsletter?
No. You can edit your personal contact information and photo only.
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What are Featured Homes, Find a Home, My Website newsletter options?
Visit My Website
If you have a website and you would like to allow your clients and prospects to visit your personal website from the "Visit My Website" button on your newsletter, check this option.
Find a Home
If you have a link to all MLS listings and you would like to allow your clients and prospects to search homes from the "Find a Home" button on your newsletter, check this option?
Featured Homes (My Listings)
If you have a link to your listings and you would like to allow your clients and prospects to view your personal listing from the "Featured Homes" button on your newsletter, check this option?
Can I modify buttons displayed on the top of the Housing Trends eNewsletter?
You may modify Featured Homes, Find a Home and Visit My Website only.
- Visit http://clients.housingtrendsenewsletter.com
- Enter your Login ID and PASSWORD, then click "LOGIN" button
- In the Control Central menu on the left of the screen, click on Newsletter Options.
- There are 3 options on the page:
1 - Find a Home - displays the Search ALL MLS in a new window
2 - Visit my Website - opens your HAR Member Website in a new window
3 - Featured Homes - opens a new window containing your listings only (categorized by property class)
- Check the box to the left of the option you want to appear or un-check those you wish not to display.
- Change any LINKS in any of the 3 boxes you wish to change.
- Click the Modify button to save
I don't have listings. How can I remove the Featured Homes button from the Housing Trends eNewsletter?
- Visit http://clients.housingtrendsenewsletter.com
- Enter your Login ID and PASSWORD, then click "LOGIN" button
- In the Control Central menu on the left of the screen, click on Newsletter Options.
- Uncheck the "Featured Home" checkbox.
- Click the Modify button to save
I don't have listings. Can I add my Broker's listings to the Housing Trends eNewsletter instead?
Yes, you may add any link you wish.
- Visit http://clients.housingtrendsenewsletter.com
- Enter your Login ID and PASSWORD, then click "LOGIN" button
- In the Control Central menu on the left of the screen, click on Newsletter Options.
- Change the URL in the Featured Homes box
- Click the Modify button to save
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What is the Home Evaluator button?
What is Home Evaluator?
Anyone viewing your Housing Trends eNewsletter can submit a request for a price evaluation on their home. Once they complete and submit this form, you will receive an email containing their property and contact information. Once you determine the current market value of their home, you may contact them with that information.
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What do I need to know about Subscribe and Unsubscribe Emails?
Am I responsible for Subscribe/Unsubscribe Emails Requests?
Yes, you are responsible for adding Subscribe and Unsubscribe email address requests from your Housing Trends eNewsletter email database as stated in the Terms of Use.
How do I manage my client's Subscribe and Unsubscribe requests?
If someone chooses to unsubscribe, you will receive an email message regarding that. You will then need to remove their email address from your personal contact database and discontinue sending them the Housing Trends eNewsletter. Likewise, if someone subscribes, you will receive an email notification of that and be alerted to add their address to your personal contact database. You understand and agree that you are responsible for adding subscribe and unsubscribe email address requests from your Housing Trends eNewsletter email database.
Who can subscribe to my Housing Trends eNewsletter?
Anyone! If someone chooses to Subscribe or Unsubscribe, you will receive an email notification regarding that. You understand and agree that you are responsible for adding subscribe and unsubscribe email address requests from your Housing Trends eNewsletter email database.
What email address do Subscribe or Unsubscribe Requests to my Housing Trends eNewsletter go to?
You will select which email address you wish your requests to go to.
- Visit http://clients.housingtrendsenewsletter.com
- Enter your Login ID and PASSWORD, then click "LOGIN" button
- In the Control Central menu on the left of the screen, click on Newsletter Subscription.
- Add or change email address where you wish to receive Subscriptions or Unsubscribe Requests.
- Click Modify button to save.
You understand and agree that you are responsible for adding subscribe and unsubscribe email address requests from your Housing Trends eNewsletter email database
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When will new eNewsletters be available?
How often is a new edition of the Housing Trend eNewsletter available?
The latest Housing Trends eNewsletter will be available about the middle of each month
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How will I know when the latest eNewsletter is available?
How will I know when the lastest Housing Trends eNewsletter is available?
You will receive an email with the latest Housing Trends eNewsletter about the middle of each month.
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How can I see Archived Newsletters
How can I see archived Housing Trends eNewsletters?
Go to current Housing Trends eNewsletter and click View Archives button at the bottom of the eNewsletter.
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How do I email Housing Trends eNewsletter to my clients and prospect?
How do I email the Housing Trends eNewsletter to my clients and prospect?
- Visit http://clients.housingtrendsenewsletter.com
- Enter your Login ID and PASSWORD, then click "LOGIN" button
- You will see a list of all published Housing Trends eNewsletters
- Click on the current month link "Click here to get Newsletter link for your email"
- Follow the instructions to copy, paste and email your Housing Trends eNewsletter link to your clients and prospects.
Is the Housing Trends eNewsletter automatically emailed to my clients?
No, the Housing Trends eNewsletter is not sent directly to your clients and prospects. You create your own contact email list using Outlook or third party services. Follow instructions on how to Email newsletter:
- Visit http://clients.housingtrendsenewsletter.com
- Enter your Login ID and PASSWORD, then click "LOGIN" button
- You will see a list of all published Housing Trends eNewsletters
- Click on the current month link "Click here to get Newsletter link for your email"
- Follow the instructions to copy, paste and email your Housing Trends eNewsletter link to your clients and prospects.
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Why is Housing Trends eNewsletter not displaying current month's statistics?
Why is Housing Trend eNewsletter not displaying current month's statistics?
The information displayed is 2 or more months old when reported by the National Association of Realtors and the U.S. Census Bureau.
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What if I forget my Login ID, Password or Email?
What if I forget my Login ID, Password?
Go to http://clients.housingtrendsenewsletter.com and click the "Forgot Login ID or Password?" link in the lower left corner. Follow the instruction and your password will be emailed to you at the email address in our system.
What if I forget what email address was used when I first registered?
Please email housingtrendsenewsletter@frogpond.com.
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How do I Contact Support?
How to report a problem or how to contact technical support?
Option A: Email housingtrendsenewsletter@frogpond.com
Option B: From Control Central
- Visit http://clients.housingtrendsenewsletter.com
- Enter your Login ID and PASSWORD, then click "LOGIN" button
- Click the Support icon in the upper right corner of the screen
- Complete the online form describing the problem/question in detail
- Click the Send Request button to submit.
Option C: Live Chat
- Visit http://clients.housingtrendsenewsletter.com
- See the Live Chat on screen and begin typing question
- If Live Chat is available, you will be automatically connect to Support with response.
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What is the cost of Housing Trends eNewsletter?
Is there a fee to agents to use the eNewsletter?
No. Like most internet services, it an advertising revenue model.
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